Your information privacy is our responsibility
This policy provides a complete description of how your personal information is collected, stored, and protected on the 22bdt platform.
Introduction & Scope
22bdt ("we", "our", or "platform") provides a safe and reliable online betting and gaming service for players in Bangladesh. This privacy policy ("policy") describes how we collect, use, disclose, and protect your personal information.
This policy applies to the 22bdt website, mobile version, and all associated services. By using our services, you agree to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services.
This policy applies to adult users only. 22bdt is for individuals aged 21 and above only. Collecting information from minors is strictly prohibited.
What information we collect
2.1 Information You Provide
Information you provide directly:
- Full name and date of birth
- Email address and mobile number
- Account login details (username)
- Documents required for identity verification
- Payment information for deposits and withdrawals (bKash, Nagad, Rocket numbers)
- Messages you send via live chat or email
2.2 Automatically Collected Information
What is automatically collected while you use the platform:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Data from cookies and similar tracking technologies
- Gaming activity logs (bets, wins, losses)
- Transaction history and timestamps
2.3 Information Received from Third Parties
In some cases, we may receive information about you through payment service providers (bKash, Nagad, Rocket), identity verification services, and fraud prevention systems. This information is used solely to ensure the security of your account and to verify legitimate transactions.
Purpose of using information
22bdt uses your information for the following legitimate purposes:
Completing account registration, verification, and management.
Securely processing deposit and withdrawal transactions.
Resolving your issues via live chat and email.
Ensuring the security of accounts and financial transactions.
Monitoring player behavior to apply protective measures.
Further improving service quality and user experience.
Information Disclosure & Sharing
22bdt does not sell your personal information. We may share information with third parties in the following limited circumstances:
- Payment Partners: Minimum necessary information is shared with payment service providers such as bKash, Nagad, and Rocket for transaction processing.
- Technology Partners: Game software providers and infrastructure service providers operate in accordance with our security standards.
- Legal Obligations: Where disclosure is required by law or by a legitimate order from an authority.
- Fraud Prevention: Providing relevant information to assist in the investigation of serious fraud or criminal activity.
- Business Restructuring: In the event of a company merger or acquisition, information is transferred after notifying users in advance.
All third-party providers operate under strict data protection agreements and may not use your information beyond the purposes directed by 22bdt.
Cookies & Tracking Technologies
Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, security verification, and payment processing. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preference, game history, and platform settings. They make your experience more personalized and save you from having to reconfigure settings every time you log in.
Analytics Cookies
Anonymous analytics data is collected to review platform performance and improve service quality. This data does not personally identify you.
Cookie Controls
You can manage cookies from your browser settings. Please note that disabling essential cookies may cause some 22bdt services to not work properly.
Data Security Measures
22bdt has implemented industry-standard technical and organizational measures to protect your information:
All data transmissions are secured with 256-bit SSL encryption.
Stored data is kept in encrypted form and is not directly readable.
Only authorized personnel can access the necessary information.
System security and unusual activity are monitored 24/7.
Data Retention Period
22bdt retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Account: All relevant information is retained for the duration that your account remains active.
- Transaction Records: Financial transaction data is retained for a defined period after account closure to meet regulatory and legal requirements.
- Account Closure: After account closure, minimum information may be retained for a specified period as required by legal obligations and fraud prevention needs.
- Support Messages: Customer service communication records are kept for a reasonable period after the relevant matter is resolved.
At the end of the retention period, information is securely deleted or anonymized.
Your Rights & Choices
Right to Access Information
You may request at any time to know what information 22bdt has collected about you. We will provide a detailed report within a reasonable time.
Right to Correct Information
If there is any error in your stored information, contact us for correction. We will update the information after verifying your identity.
Request to Delete Information
Within the limits of legal and regulatory obligations, you may request the deletion of your personal information. We will fulfill this request where applicable.
Request to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted. We will review the matter and inform you of our decision.
Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can opt out at any time. Essential account-related communications will still be sent.
Data Portability
You may request your own data in a structured, machine-readable format. We will keep you informed throughout the process of fulfilling this request.
To exercise these rights, email [email protected] or contact our support team via live chat. We provide assistance in Bengali and English 24/7.
Minor Protection
22bdt is firmly committed to the protection of minors. Our services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
If we become aware that a minor's information is in our system, that account will be closed immediately and all associated information will be securely deleted. If a parent or guardian suspects their child has created an account, please contact us.
Third-Party Services
The 22bdt platform includes services from various game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi) and payment partners. These third-party services have their own privacy policies.
Before sharing information with our partners, we follow a minimum necessary information principle — meaning only the information that is essential to provide the service is shared. All partners are required to comply with 22bdt's security standards.
Among the payment partners, bKash and Nagad are mobile financial services regulated by the Government of Bangladesh, and Rocket is Dutch-Bangla Bank's mobile wallet. The privacy policies of these services can be found on their respective platforms.
Policy Changes
22bdt may update this privacy policy from time to time. This policy may be revised based on changes to services, legal requirements, or user feedback.
For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a notification when you log in to the platform
- Noting the update date at the top of this page
Continued use of 22bdt after changes indicates your agreement to the updated policy. If you object to any change, stop using the service and contact us.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 22bdt privacy team. We are ready to assist you in both Bengali and English 24/7.
We will make every effort to respond as quickly as possible to any data protection requests and will keep you updated at every step of the process.
Live Chat
24/7 Instant Support — in Bengali and English